Last updated January 2020



This privacy policy sets out how Crystal Interactive uses and protects any information that you give us when you use this website.

Crystal Interactive is committed to ensuring that your privacy is protected. If you give us personal information when using this website you can be assured that it will only be used in accordance with this Privacy Policy.

Crystal Interactive may change this policy from time to time by updating this page.


Legitimate Interest

You may have chosen to have your personal information added to, or been added to, our contact database for marketing purposes prior to 25 May 2018. Where this is the case we will only continue to use your information if it serves our legitimate interest in maintaining contact with you.

Where you have opened, or clicked on a link in, an email during the period 1 January 2017 to 24 May 2018 we have a Legitimate Interest to continue to contact you until you tell us otherwise. For everyone else we will specifically ask you to opt in to remain on our database to be contacted for marketing purposes.


Third Parties

You may have chosen to provide your details to a third party lead generation company. We we may buy marketing lists but we only do so from reputable agencies who operate suppression lists.

You can update your subscription preferences or unsubscribe from our marketing emails at anytime by clicking the links at the bottom of every email we send you. If you want more information you can also contact us by email at


Information we collect: General usage of our website

When using our website, we collect very basic information about your usage of our website, such as the pages you visit and length of time you spend on the website. We also collect your IP address (Internet Protocol) which tells us how you are accessing our website, including location and device information. This data is deleted from our servers after 26 months.

We ask for basic personal information if you submit an enquiry to us using the online contact form.


Information we collect: Signing up for our Newsletter

Should you complete the ‘Newsletter Sign Up’ form on our website, we will collect the personal information you supply, including email address, and store these details in our Pardot and Salesforce marketing platforms. We will ask you to opt in to any marketing communications.


Information we collect: Making an enquiry

Should you use the ‘Quick Contact’ form on our website or call us on the telephone, we may collect your personal information such as name, telephone number, email address, the company you work for and some optional information about the nature of your enquiry. The only mandatory field on the Quick Contact form is your email address so that we can respond to your enquiry.

Should you send an enquiry directly to we only collect your email address and the information that you decide to include in the body of the email that you send.

We will ask you to opt in to any marketing communications.


What we do with the information we gather: From general usage of our website

The information we gather from your IP address on how you are accessing our website is used for us to analyse the website’s performance, effectiveness and reach.


What we do with the information we gather: When you sign up to receive our newsletter or make an enquiry

If you submit your email address into the ‘Newsletter Sign Up’ form on our website, your email address is added to our Email Marketing Service (Pardot) and Customer Relationship Management Software (Salesforce). We will ask you to opt in to any marketing communications.

Once we have your consent, we will send you emails from time to time with news, product information, promotions, invitations to events and other information that we think you may find interesting.

Once we have your consent, from time to time, we may also use your information to contact you for market research purposes. We may use the information to customise the website according to your interests.

You can update your subscription preferences or unsubscribe from our marketing emails at anytime by clicking the links at the bottom of every email we send you or by emailing us at

We retain your contact information until you become a client and indefinitely thereafter, unless you request that it is removed from our records. Periodically, we delete contact data considered to be unnecessary or out of date.


Data security

We are committed to ensuring that your information is kept securely. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

You may request our Data Security Policy by emailing:


How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


How we use web beacons

We use web beacons in some of our emails.

When we send some emails we may decide to track behaviour such as who opened the emails and who clicked the links. This allows us to measure the performance of our email campaigns and to improve our approach for specific segments of our database. To do this, we include single pixel gifs, also called web beacons, in emails we send.

Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details. We use the data from those Web Beacons to create reports about how our email performed and what actions you took.


Data we collect from use of our mobile apps

When you use our mobile apps, we may collect certain information in addition to information described elsewhere in this Policy. For example, we may collect information about the type of device and operating system you use. We may ask you if you want to receive push notifications about activity in your account. If you have opted in to these notifications and no longer want to receive them, you may turn them off through your operating system. We may ask for access or track location-based information from your mobile device after downloading or using our Mobile Apps or Services – we will always explicitly notify you to opt in to this feature.

We may use mobile analytics software to better understand how people use our application. We may collect information about how often you use the application and other performance data.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

You should exercise caution and look at the Privacy Policy applicable to that website.


Notice of a security breach

If a security breach causes an unauthorised intrusion into our system that materially affects your data, then we will notify you as soon as possible and later report the action we took in response.


Controlling your Personal Information

In conjunction with European legislation (General Data Protection Regulation) we will assume that you do not want to receive marketing communications from us unless you give us consent to do so. You can give consent by ticking the ‘opt-in’ tickbox on any form you may use to submit information to us.

If you have previously agreed to us using your personal information for marketing communication purposes, you may change your mind at any time by unsubscribing or updating your preferences. You can do this by clicking the links at the bottom of every email we send you or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the General Data Protection Regulation 2018.

If you have any questions about this Privacy Policy or believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible.

If you contact us to ask for the personal data we store about you, we will acknowledge the request within 3 working days and resolve within a further 7 working days.

If you ask us to delete your data we will acknowledge your request within 3 working days and action your request within a further 7 working days.

Your data will be finally and completely deleted from our all our systems (internal and external, online and offline) within a maximum of 52 days.

We reserve the right to amend or modify this privacy statement at any time and in response to changes in applicable law. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of our website, so that you are aware of any amendments.


Employee with overall responsibility for data security:

John Phelan, Finance Director


Employee responsible for reporting, identifying risks and action:

Lee Borrett, IT Support Manager


Children’s privacy

Our site and services are not intended for, nor marketed or directed toward, children under the age of 18 and we do not knowingly collect personal information from children under 18 years of age.

If you believe your child may have provided us with personal information without your consent, you may alert us at:


We will promptly take steps to delete such information as laid out in the clause above titled ‘Controlling your personal data’.